At Carla Charmer, we’re committed to delivering high-quality photography products to our customers across the globe. This Shipping Policy outlines how we handle order processing, delivery timelines, and related matters.
1. Delivery Areas
We proudly offer worldwide shipping for all products listed on our website. Please ensure that the shipping address provided is accurate and complete to avoid delays.
2. Payment Method
All orders are fulfilled on a cash on delivery (COD) basis. This means you will pay for your order in cash at the time it is delivered to your address. No online or prepaid payment methods are accepted.
3. Order Processing Time
Once you place an order:
- Orders are typically processed within 1–2 business days
- You will receive a confirmation via email once your order is dispatched
4. Estimated Delivery Time
Delivery time may vary depending on your location:
- Domestic orders: 3–7 business days
- International orders: 7–21 business days
These are estimated timeframes and may vary due to customs clearance or logistical delays.
5. Shipping Charges
Shipping costs will be clearly communicated during checkout (if applicable). In some cases, shipping may be free depending on promotional offers or order value.
6. Delivery Attempts
Our delivery partners will make up to two attempts to deliver your order. If the delivery is unsuccessful due to unavailability or refusal to pay, the order will be returned to us, and future orders may be restricted.
7. Order Tracking
Tracking information will be provided via email (where available) once your order has shipped. If you do not receive tracking details within a reasonable time, please contact us.
8. Delays and Force Majeure
While we strive to deliver all orders on time, delays can occur due to customs inspections, natural events, holidays, or other uncontrollable circumstances. Carla Charmer is not liable for such delays.
9. Contact Us
If you have questions about your shipment or need assistance:
Email: [email protected]