1. Order Process

All product orders made through our website are subject to availability and confirmation.

  • Once your order is placed, you will receive a confirmation message
  • Your order will be shipped to the provided address via our delivery partner
  • Payment is required at the time of delivery in cash only

We reserve the right to cancel or refuse any order at our discretion, including for reasons such as incorrect pricing or suspicious activity.

2. Pricing and Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all content is free from errors. In the event of an error, we reserve the right to correct it without prior notice.

All prices are listed in the local currency where applicable and do not include any applicable import taxes or fees, which are the responsibility of the customer.

5. Shipping and Delivery

Carla Charmer ships orders worldwide. Delivery times may vary depending on your location. We aim to deliver within the estimated timeframe, but we are not responsible for delays caused by customs, logistics, or unforeseen circumstances.

3. Returns and Refunds

Due to the nature of cash on delivery, we accept returns only under the following conditions:

  • Items are damaged or defective upon delivery
  • Wrong item was delivered

If your return is approved, we will coordinate a pickup and issue a refund accordingly. To initiate a return, please contact us at [email protected] within 7 days of receiving your order.

4. Intellectual Property

All content on this website—including text, logos, images, and graphics—is the property of Carla Charmer and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content without prior written permission.

5. Limitation of Liability

To the maximum extent permitted by law, Carla Charmer shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect and use personal data.

7. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the revised date. Your continued use of our site constitutes your acceptance of the updated Terms.

8. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Email: [email protected]